Within New Zealand
- Most of the orders will be delivered to you by courier within 3 working days after dispatch confirmation.
- We will notify you by email if your order is to be delayed.
- Please note that we require a signature on delivery. Signature is not necessary for rural deliveries.
- We can only deliver to a physical street address. Our courier company can not deliver to a PO Box address.
- We will inform you by email your parcel tracking number once we have dispatched your order.
- Standard freight and handling cost is $4.95* (plus an additional $2.95 for rural deliveries) for all orders under 2 kg.
- Orders over $100 are entitled to FREE standard delivery within New Zealand.
- You will also get free standard delivery on your entire order if you buy one of our FREE DELIVERY ITEMS. Simply place one of the items in your shopping cart and you will automatically qualify for FREE STANDARD DELIVERY on your whole order.
- FREE standard delivery only applies to orders going to a New Zealand address.
- Freight insurance and tracking cost are included in the freight cost.
- There is no insurance for products containing codeine.
* Orders exceeding 2kg carry additional charges. We will email to confirm with you the courier cost before dispatching your order to you.
International Orders
- Most orders will be delivered to you by international air mail within 7 to 10 working days of dispatch confirmation.
Parcel Weight
|
Australia |
Rest of the world |
| up to 500g |
$6.50 |
$12.50 |
| 500g to 1kg |
$12 |
$20.00 |
| 1kg to 1.5kg |
$18 |
$30.00 |
| 1.5kg to 2kg |
$20 |
$35.00 |
- Freight insurance are included in the above freight cost*.
- Orders exceeding 2kg carry additional charges. We will email to confirm with you the delivery charges before dispatching your order to you.
- Please note international air mail does not offer track & trace service.
* We do not guarantee delivery in the event of customs intervention. It is your responsiblity to check with the customs and/or other relevant authorities before placing your order.
Undelivered/Missing Parcel
Please contact us at info@ibuypharmacy.co.nz or +9 486 4098 in the event that your order is not delivered to you within:
- 5 working days after dispatch confirmation for New Zealand customers, or
- 20 working days after dispatch confirmation for International customers.
We will perform a check with postal authorities. Upon confirmation of lost parcel, we will offer you a choice of a full refund or resend your order at no charge.